If you are involved with IT Service and Support in the Los Angeles area, you are in the right place! As a part of the world’s largest association of service and support professionals, the LA chapter's purpose is to provide a local forum for members and guests to learn, share, and network with others. Take some time to browse our web site, attend chapter meetings where industry experts provide insight on best practices, and be prepared for the quality, professional relationships that you will build. 
 

Members: No charge for the meeting

Non-Member Practioners: $5.00

Non-Member Vendors:    $5.00 with a Non-Member Practioner Guest

$10.00 without a Non-Member Practioner Guest.

How to Select a ITSM Service Desk Software Vendor, and Not Regret it Later.  Speaker- Chris Dancy

Purchasing software in 2010 involves new ways of look at licensing, delivery and your customer experience. The ITSM market space has more vendors today than ever before with new organizations coming to market each day. ITIL has commoditized software solutions themselves. When every vendor has an incident module how do you tell the difference anymore? Are 14 certified process levels enough or too much? What does the new OGC certification scheme mean and how does an organization leverage social media to vet their vendor choice. Welcome to 2010, the world is yours, choice wisely

About our speaker:  Chris Dancy

Chris Dancy is founder of ServiceSphere™, an organization dedicated to helping IT organizations successfully adopt ITSM tools and ITMM practices.   Chris has over 20 years of experience in IT.  

With experiences ranging from  service desk manager, presales engineer, best practices consultant, as well as sales and marketing executive, Chris has a unique view of the IT space from his social media control center.   

Known as @servicesphere on Twitter, he is a visionary and pioneer (NOT a THOUGHT LEADER) in the use of social media for IT service management.